Young people all over the world deserve a world-class science education. They need to deeply understand how to critically evaluate what they see in their social media feeds, and the tools to solve the big issues of tomorrow.
Every week, over 200,000 Australian students (and increasingly, American students) and their teachers use Stile’s web platform to explore and analyse the science behind the big issues facing us globally. That platform - a modern web application - was crafted by our in-house engineering team from the ground-up. We push updates and enhancements on a daily basis, and plan for it to remain under active development for years to come.
We need your help!
We’ve got an incredible, dedicated customer support team. Frankly, they know the ins and outs of how Stile works even better than our engineering team (and we built it!). They’re experts at understanding what customers need, and can resolve 95% of issues themselves. Where they can’t, it’s usually because it requires cleverly crafting SQL queries to dig something out of one or more databases... or it’s a bug!
That's where you come in.
As a member of our engineering organisation, you’ll have the important job of being the conduit between our customer-facing teams and our application engineering teams, translating concepts between technical and non-technical audiences (in both directions!). You'll be solving as many problems as you can along the way. This might mean:
Channelling your inner detective: searching through logs from our production systems, looking at raw database tables, or
looking at Stile's source code to work out the root cause of a problem. It might be a bug, or perhaps a student telling fibs
to their teacher about
the dog Stile eating their homework.
Where you’re sure it’s a bug, and you can reproduce it reliably, you'll write up a brief but detailed ticket for the application engineering teams. We aim to keep Stile bug-free as a top priority, so that’s not just a bug report that’s going to disappear into a black hole - you can expect to be chatting to the engineer assigned to solve the problem within a couple of weeks (or minutes if something is really broken).
You might find yourself writing impromptu scripts to save our customer-facing teams a heap of time. You might be coming up with creative solutions using our existing internal tools. You’ll invest time in building lovely new tools that empower our non-technical colleagues, and automate your job.
We don’t need you to be an expert at anything starting in this role. We'd expect you have an interest in technology in general - maybe you've poked around at the source code of a website, or you've tried your hand at automating something at home. We'll be here to teach you all the other bits you need. We do need you to be eager to learn, have a genuine desire to help your colleagues solve technical problems, and generally make their work lives better with technology. And of course, feel the same drive we do to help kids develop into informed, reflective young citizens.
This role is a fantastic entry point to Stile’s world class engineering organisation. You’ll be working with the brilliant team who build and maintain Stile’s core platform, and your manager will coach you through your growth as an engineer, and help you develop a wide range of deep expertise and reusable skills.
We believe that diverse minds can help us build the best products for current and future teachers and students. We believe in inclusivity, equity, and overcoming unconscious bias in our industry. We welcome anyone who’s ready to take the next step in their technical career, regardless of the path they’ve walked to reach this point. If you love science and education, strive for excellence in software engineering, and identify as a member of an underrepresented group in our community, then please apply for this job - or any of our open positions!
Have a read of the details below and send us an email including:
A cover letter addressed to Daniel Rodgers-Pryor telling us why you’re the best candidate for the job and also a paragraph on which of the Behaviours of Effective Stile-ists most resonates with you or which you disagree with and why. Your cover letter should be no more than two pages long.
For more information on our hiring process, please refer to our hiring process.
Hopefully this gives you a bit of a picture of the characteristics that we think would help people both enjoy, and be successful in, this role. This is by no means an exhaustive list, nor do all of them need to be true of you today.
You get a kick out of helping others become more effective and efficient, with the help of technology.
You’re inclined to take the time to understand what the person or team is actually trying to achieve. You come up with plans to give them something that exceeds their expectations, and genuinely solves their problem.
If you have to do it yourself more than a handful of times, you’d rather figure out a way to automate it.
You are able to work out how to use new software very quickly.
You can express yourself clearly and concisely in writing.
There is a good chance you’re the ‘go to’ person for technology stuff amongst family and friends.
You enjoy really understanding how things work in an effort to find root causes.
It’s also worth checking out the section of “behaviours of effective Stilists” on this page.
As we’ve outlined above, your core responsibilities involve solving problems for our customer service and support teams, acting as the conduit between those teams and engineering. However, reporting to the Business Systems Manager, you’ll also get the opportunity to explore other areas of the business as you grow in your role. Here are some examples:
We work with our technical counterparts in government and school districts to integrate their systems with ours. This could be of interest if you’ve got experience with, or want to learn about, SAML-based SSO solutions or working with REST APIs.
Working with our Business Intelligence tools (we primarily use Looker) to help everyone in the company better understand our teachers and students through data. This could include building new reports or dashboards, right through to integrating new data sources.
Helping the sales and success teams manage their schools by developing custom parts for our CRM, Salesforce. It could mean anything from managing UI upgrades to writing and deploying new internal processes.
Become the office favourite by coming up with rapid solutions to problems cropping up in different teams, from operations, to content production, to finance. A recent example has included building a simple browser extension to automate language changes within our lessons. Another was a script to scan our thousands of lessons for links to external websites that no longer work. Automating manual, repetitive work makes you strangely popular!
This is an incredible opportunity to work as part of a small team of highly experienced engineers that are more than happy to share their expertise. No matter how much experience you’ve previously had, you’ll have the opportunity to learn and grow in a fun, fast-paced environment where you’re learning about a modern array of technology and techniques.
Just in case you’re wondering, this role does not include general IT support for the Stile team - a separate part of the business handles that.
This is a full-time, permanent position based in Melbourne. Once you’re settled in, expect to be coming into the Melbourne CBD office once or twice a week for collaboration and to spend time with your team. Outside of that, feel free to work from anywhere you see fit. If you want to mainly work from home, we’ll support you to do so. If you’d prefer an office environment and want to come in more often, we’ll make sure you have a desk to call your own.
Make sure you’ve checked out the video under “Meet the Stile team”.
Colleagues worth working with. You’ll get to know a 50-strong team of educators, scientists, artists and engineers. Imagine a workplace where everyone genuinely cares about, and is working towards, improving scientific literacy amongst our young citizens. We hold ourselves, and each other, to a high standard and love what we do.
Flexibility. We care about the quality and quantity of the work you get done, not how and where you do it. Aside from your daily standup, and a few other meetings, you’ll have a great deal of flexibility over your day. Need to duck out for a few hours to spend time with the kids, or head to an appointment? No worries. Want to start work early on Friday so you can finish early? Sounds good to us! All we ask is that the flexibility goes both ways.
Balance. Regular, proper downtime away from the office is key to productivity and creativity when you’re working. We encourage everyone to plan out balanced work weeks, and take regular time off throughout the year.
Have fun doing it. We enjoy each other's company and doing non-work stuff together from time to time. We’ve got a dedicated team within the company that puts on regular events for us, from BBQs to Bubble Soccer and even an annual snow trip (snow sports optional)!.
Support always. Stile is its people, and it’s important we are creating an environment where you’re supported, happy and able to do your best work. We have strong management and feedback frameworks, an Employee Assistance Program, a progressive parental leave policy and much more. We’re invested in your career, and to the extent we can, will help shape your role at Stile to match your long term goals.
A fantastic office environment. When we can, we spend some of our time in the office (COVID willing). It has a huge central kitchen, where the team often gathers to cook for each other - turns out we have some pretty amazing chefs, lots of places to put your feet up to work and even shower if you’ve decided to ride in.
Stile is owned and led by engineers. Our team of world-class engineers work closely together to build exciting things on an intuitive and flexible teaching platform. We solve problems quickly while maintaining our relentless commitment to building high quality tools that last. We’re a small team who have outsized influence. The tools we create genuinely improve science education for thousands of students around the globe.
If you’re keen to have a rewarding, impactful career that will help improve scientific literacy amongst young people globally, we'd love to hear from you.